Terms & Conditions
Welcome to the website of On-Demand Property & Maintenance. These Terms and Conditions (“Terms”) govern your use of our website and services. By continuing to browse or use our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you should stop using our website and services immediately.
1. About Us
We are On-Demand Property & Maintenance, a UK-based property services company committed to delivering fast, reliable, and high-quality maintenance solutions. Our team specialises in a wide range of services including general property repairs, emergency call-outs, end-of-tenancy cleans, ongoing upkeep, and preventative maintenance.
We proudly support landlords, letting agents, tenants, and property managers by providing cost-effective, hassle-free services that help protect and enhance the value of their properties. Whether you need a one-off fix or long-term support across your portfolio, our experienced operatives are on hand to respond quickly and work to a professional standard.
As a company, we value transparency, clear communication, and long-lasting client relationships. We operate primarily across Birmingham and the wider West Midlands region and are continually expanding our network to meet growing demand.
2. Website Use & Access
You are permitted to access and use this website for lawful purposes related to our services. You agree not to misuse the website in any way, including but not limited to:
Attempting to gain unauthorised access to systems or data
Uploading or transmitting malicious software or code
Posting or transmitting any material that is unlawful, defamatory, or infringing
We reserve the right to restrict or terminate access to the site for any user who violates these Terms.
3. Service Requests & Bookings
All service requests made through our website, email, or phone are subject to review and confirmation. By submitting a request, you:
Warrant that all information provided is accurate and complete
Consent to being contacted by our team via phone, email, or SMS to confirm details and arrange the service
We reserve the right to reject or reschedule requests based on availability, capacity, or other business considerations.
4. Pricing, Estimates & Payment Terms
Any price listed on the website or provided through initial contact serves as a guideline only. Formal quotes will be issued before any work is undertaken and are valid for a limited period (typically 14 days, unless otherwise stated).
All prices are subject to VAT (if applicable) and may vary depending on the final scope of work.
Payment terms will be specified on the invoice. We reserve the right to charge interest or late fees on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellations, Access & Missed Appointments
Clients are asked to provide a minimum of 24 hours’ notice to cancel or reschedule a confirmed appointment. Short-notice cancellations or missed visits due to inaccessibility may result in a call-out charge.
It is the responsibility of the client or property representative to ensure access is granted at the agreed time. Delays caused by restricted access may lead to service delays or additional fees.
6. Service Standards & Liability
We aim to deliver our services to a high professional standard and in accordance with applicable regulations. Should any work be found to be defective or below agreed standards, we will rectify the issue within a reasonable timeframe at no additional cost.
However, we shall not be liable for:
Any loss of profits, income, or revenue
Damage caused by third-party contractors or unforeseen structural issues
Delays due to factors beyond our control (e.g., weather, supplier delays)
Our liability is limited to the value of the service provided unless otherwise agreed in writing.
7. Intellectual Property Rights
All content, branding, graphics, text, logos, images, and software featured on this website are the intellectual property of On-Demand Property & Maintenance or its licensors. No part of this website may be copied, reproduced, distributed, or republished without our prior written permission.
8. Privacy & Data Protection
We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect, store, and use your information.
9. Changes to These Terms
We may revise these Terms from time to time by updating this page. Any changes will take effect immediately upon publication. Continued use of the website and our services after such changes will constitute your acceptance of the revised Terms.
10. Governing Law & Jurisdiction
These Terms and any disputes arising out of or in connection with them shall be governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes.
11. Contact Information
If you have any questions about these Terms or would like to make a complaint, you can contact us using the details below:
On-Demand Property & Maintenance
info@ondemandproperty.co.uk
0121 798 2609